6 benefits of process automation for every business

13 May 2021

Results!

Process automation and AI can take care of lower value-add jobs and tasks and focus employees on activities that will result in improved business metrics. Very often lower value-add tasks serve as a stepping stone for higher value-added jobs. A good example of this is a customer-care employee who channels enquiries while they could be spending more time using their knowledge and support the area of their expertise. This lower-value task of taking inquiries and sending them to the right department could be automated by a chatbot and employees will have more time applying their minds to solve problems, spending their working hours meaningfully.

Reduction of data entry and other manual errors.

One of the greatest benefits of process automation, according the Forrester Research survey of UiPath customers, is that managers are seeing reduced errors because machines do not get distracted or tired. Once automation is setup, manual errors are eliminated. Errors not only skew data and outcomes but are usually very difficult and time consuming to find and then to fix. This often leaves customers dissatisfied with service or results.

Process automation does not guarantee completely error-free operation. The setup could have been done wrong, compatibility in hardware and software could cause issues and bugs could cause malfunctions. It is important to check operations from time-to-time to ensure that edge cases are also covered successfully by the automation.

Faster service.

There are so many little tasks that hold up the speed of your business that can be automated like employees manually entering forms and copying data. Automation can take care of that at lightning speed.

Improved data quality and scope.

Fewer errors lead to better quality data. Where data collection and extraction used to be a labour-intensive exercise, automation can collect so much more accurate data. This enables analytics to access more data allowing them to focus on more sophisticated, custom analysis.

Reduced workload for IT and support teams.

As business users automate their processes, IT will get fewer small automation requests, leaving them able to focus on more important technology tasks like developing and driving digital strategies. The IT and support teams service all departments in a company and client base. With more processes being automated these teams will have the time to turn all their focus to the tasks at hand.

Compliance benefits.

Human contact with sensitive data can be minimised by automation, reducing the opportunity for fraud and compliance issues. Should these cases arise, however, process automation leaves an audit trail making it easier to resolve such issues.

Written by Hanlie van Schalkwyk

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